We’re Here for Our Customers and Our Communities. See Our Latest Updates Below.

Read all of the updates from Rodney McMullen, Chairman and CEO of The Kroger Co., about what we’re doing to protect the health and safety of our customers and communities.

November 16, 2020

We know that many families are thinking about the holidays differently this year, and about half of our customers are planning to celebrate Thanksgiving at home with only those in their household. But that doesn’t mean you can’t still enjoy one of the most wonderful times of the year safely…and with great food.

From home chefs who know their way around the kitchen to amateur cooks who may be preparing a turkey for the first time, we’re here to help. We have all the fresh ingredients and products, including lots of turkeys and side dishes, to create a delicious and memorable meal experience. You can visit Kroger.com or use the Kroger app to discover recipes and inspiration.

As the country experiences an increase in COVID-19 cases, we’re proactively implementing purchase limits of two per customer per trip on products like toilet paper, paper towels, disinfecting wipes and hand soap. Although we’re reinstating these limits, please know that our supply chain is strong, and we’re replenishing our stores daily to ensure that the supplies and products you need are available.

The safety of our associates and customers is always our top priority. Since the start of the public health crisis, we’ve implemented more than 30 policy and safety measures. When you shop in our stores, we ask that you always wear a mask and practice physical distancing. We continue to limit the number of people in our stores and frequently clean surfaces that are touched often. If you like shopping online or through the Kroger app, pickup remains free on orders of $35 or more, and we continue to offer no-contact delivery.

This Thanksgiving, I’m most grateful for our nearly 500,000 associates, who continue to protect each other and our customers while serving our communities when they need us most.

Thank you for shopping with us, and for being a loyal customer.

Sincerely,

Rodney McMullen Chairman and CEO

P.S. We’re welcoming new associates this holiday season! If you’re interested in a role with us, please visit jobs.kroger.com.

November 4, 2020

COVID-19 has altered the way we shop, eat and celebrate special moments, and this holiday season will be no exception. We know some customers will be creating new traditions this year by staying home, making different recipes and gathering with smaller groups. But, no matter how you choose to celebrate the holidays, we know it will still center around fresh, delicious food. As always, we look forward to offering you a wide selection of affordable ingredients and options.

Our most urgent priority throughout this public health crisis remains the same. We’re committed to providing a safe and helpful environment for our associates and customers with open stores, alternative ways to shop like pickup and delivery, and an efficiently operating supply chain so that our communities have access to fresh food and essentials every day.

I’m so proud of our dedicated associates who are serving our customers when they need us most. Since March, we’ve invested over $1 billion to reward our associates and improve safety measures. As we enter the holiday season, we’ll continue to reward and recognize our associates and take steps to ensure their safety and well-being. Collectively, we’ve implemented more than 30 policy and process changes to protect our associates and customers. Additionally, they now have access to a variety of COVID-19 testing resources through Kroger Health’s portfolio of in-clinic and at-home diagnostic tests. Last week, Kroger Health announced the launch of rapid antibody testing to help inform patients if they’ve previously been infected with SARS-CoV-2, the virus that causes COVID-19. Kroger is the first U.S. retailer to offer this testing service, and this reinforces our commitment to slowing the spread of COVID-19. You can support this effort by continuing to practice safe and healthy habits like wearing a mask, frequent handwashing and social distancing.

Last week, we also introduced our Framework for Action: Diversity, Equity & Inclusion plan. We welcome you to read the new plan that was developed in collaboration with our associates, leaders and communities.

Thank you for shopping with us, and for being a loyal customer.

Sincerely,

Rodney McMullen Chairman and CEO

P.S. We’re welcoming new associates this holiday season! If you’re interested in a role with us, please visit jobs.kroger.com.

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Last Updated: Wednesday, November 18, 2020