Terms & Conditions

Welcome to the terms and conditions ("Terms") for Boost by Kroger Plus and Boost by Pay Less Plus ("Boost"). These Terms are between you and The Kroger Co. and its subsidiaries and affiliates ("Kroger", “We”, or "Us") and govern our respective rights and obligations. Please note that your use of the Kroger.com website and Boost memberships are also governed by the agreements listed and linked to below, as well as all other applicable terms, conditions, limitations, and requirements on the Kroger.com website, all of which (as may change from time to time) are incorporated into these Terms, including the Kroger Privacy Policy. If you sign up for Boost, you accept these terms, conditions, limitations, and requirements.

Boost Enrollment

Boost enrollment is open to Kroger loyalty program members who complete the enrollment online and payment of the $59 or $99 fee. Payment can be made via credit or debit card. The delivery and Fuel Point bonus benefits will be active for one year, starting with all transactions within 1 hour following payment of the non-refundable enrollment fee.

Customers who enroll in Boost will receive information about activating exclusive offers available to Boost members 24 hours after Boost enrollment.

Boost Cancellation

You may cancel your participation in Boost at any time by contacting Kroger Customer Connect at 1-800-KRO-GERS (1-800-576-4377). Cancellation will not result in a refunded credit. Any credit issued will be at the sole discretion of Kroger.

Benefits and Eligible Purchases

The provided benefits of Boost are available only to you and immediate members of your household. As with other loyalty program benefits, you must provide your Kroger Family of Stores loyalty card information at the time of transaction to receive the benefits outlined below:

Boost ($99) Benefits

  • Free deliveries on orders over $35 delivered in as little as 2 hours
  • Waived delivery service fees on every order for delivery totaling $35 or more at participating stores and in areas where delivery is available.
  • 2X Fuel Points for every dollar spent on groceries and general merchandise
  • $1 in spending = 1 Fuel Point + 1 bonus Fuel Point. Includes all qualifying purchases made in store, curbside pickup and delivery. See Other limitations for details on excluded items. Bonus Fuel Points do not apply to Kroger Ship orders.
  • Accepted at all participating Kroger Family of Stores that participate in the Kroger Plus loyalty program.

Boost ($59) Benefits

  • Free deliveries on orders over $35 with next day delivery times
  • Not applicable to same-day delivery order time slots
  • Waived delivery service fees on every order for delivery totaling $35 or more at participating stores and in areas where delivery is available.
  • 2X Fuel Points for every dollar spent on groceries and general merchandise
  • $1 in spending = 1 Fuel Point + 1 bonus Fuel Point. Includes all qualifying purchases made in store, curbside pickup and delivery. See Other limitations for details on excluded items. Bonus Fuel Points do not apply to Kroger Ship orders.
  • Accepted at all participating Kroger Family of Stores that participate in the Kroger Plus loyalty program.

Exclusions and Other Limitations

(see Boost FAQs for Purchase and Location Exclusion Tables)

  • We reserve the right to accept or refuse Boost at our discretion.
  • As a participant in Boost, by your payment and continued enrollment you acknowledge that Kroger may send you email and other communications related to the Boost membership.
  • Boost benefits can only be used by person(s) in your immediate household who use your Kroger Family of Stores loyalty card or Alternate ID. Household members are defined as person(s) currently living at the same address; dependents away at school are not eligible for benefits.
  • All Kroger Employees are held to the same policies, procedures, and rules as listed in the General Office Associate Handbook; specifically, refer to the sections titled “Kroger Plus Card Associate Program” and “Kroger Plus Card Employee Policy”. Please contact the Human Resources Department if you’d like to obtain a copy of the detailed verbiage. Any violation or abuse could result in disciplinary action up to and including termination.
  • Boost participants are not permitted to purchase products subject to this program for resale, rental, or to ship to customers or potential customers.
  • Bonus Fuel Points are excluded on Gift Cards, Adult beverages and Tobacco products, Pharmacy prescriptions, Booth Services, Kroger® Ship, The Little Clinic®, Fred Meyer Direct®, Fred Meyer Jewelry®, Vitacost®, Fuel purchases, receipt message survey invitation. See FAQs for more details. Items ordered on Kroger Ship do not qualify for Bonus Fuel Points.
  • Due to technical restrictions, free Delivery benefit is not currently available for Mariano’s stores
  • From time to time, Kroger may choose in its sole discretion to add or remove Boost benefits.
  • Only one Boost membership per household during the same enrollment period. If more than one customer within a household purchases Boost, then the additional memberships will be refunded.
  • Boost ($59) members who are interested in upgrading to Boost ($99) should contact Kroger 1-800-KRO-GERS (1-800-576-4377).

Privacy and the California Consumer Privacy Act of 2018 (CCPA)

If Boost member chooses to exercise their CCPA privacy rights, the following activities will be taken by Kroger Co. to implement your rights which may impact your benefits.

  • No loss of benefits for delivery or Fuel Points will occur for anyone in the household if opting out of sale of personal information for as long as you remain a member of the Boost subscription.
  • If a consumer requests to be deleted:
  • As required by law a delete request removes all contact information including physical and email address. This will make it impossible for us to provide many services such as delivery, email communications and online personal offers. You will continue to receive Fuel Point benefits through the duration of the existing subscription.
  • Upon expiration of Boost annual enrollment, a Boost member who wishes to reenroll in the Boost program will need to provide personal information and pay renewal fees necessary to participate in the program. This will not prevent you from exercising future privacy rights.

For more information on Kroger Co.’s Privacy Policy and California Privacy Rights, please visit:

https://www.ralphs.com/i/privacy-policy/rights-and-choices

Agreement Changes

We may in our discretion change these Terms, Kroger.com's Conditions of Use and Privacy Notice, or any aspect of Boost, without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, such change is severable and will not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED USE OF BOOST AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR BOOST MEMBERSHIP.

Termination by Us

We may terminate your participation in Boost at our discretion without notice. If we do so, we will credit to your Kroger Family of Stores loyalty card a prorated refund. The credit does not expire and is good on your next shopping visit to any Kroger Family of Stores (excluding Harris Teeter, Pick-n-Save, Mariano’s, Metro Market, Copps, Murray’s Cheese, Vitacost.com, Fred Meyer Jewelers, Fred Meyer Direct, Kroger Ship, or Kroger Rush Delivery). Your Kroger Family of Stores loyalty card or Alt ID must be presented and used during the transaction to receive the credit.

However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of Boost, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

GOVERNING LAWS IN CASE OF DISPUTE; ARBITRATION; JURISDICTION.

RESOLUTION OF CLAIMS OR DISPUTES. Any claim or dispute between you and Kroger arising out of or relating in any way to your use of the Terms must be resolved through final, binding arbitration. This arbitration obligation applies regardless of whether the claim or dispute involves a warranty, tort, fraud, misrepresentation, product liability, negligence, violation of a statute, or any other legal theory.

WAIVER OF RIGHT TO BRING CLAIMS IN COURT AND TO HAVE THEM HEARD BY A JUDGE AND JURY. You specifically acknowledge and agree that you waive THE right to bring a lawsuit IN COURT based on ANY claims or disputes DESCRIBED IN THE PARAGRAPH ABOVE, and to have such lawsuit resolved by a judge or jury TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

LIMITATION OF LEGAL REMEDIES. All arbitrations under the Terms shall be conducted on an individual (not a class-wide) basis, and an arbitrator shall have no authority to certify a class or award class-wide relief. You acknowledge and agree that with regard to any claims relating in any way to the Sites, you may not seek to, and an arbitrator or court may not, join or consolidate your claims with any other similar claims and you agree you will not proceed in any court or arbitration proceedings as a representative of others, join in any court or arbitration proceedings brought by any other person, and understand that you may not be included as a member of any class that may be certified by a court or arbitrator. Your waivers of your rights to bring or participate court proceedings and as a representative or member of a class applies specifically, but is not limited to, claims brought under Ohio’s Unfair and Deceptive Trade Practices Act, California’s Unfair Competition Law, False Advertising Act and its Consumer Legal Remedies Act, and any other state consumer protection laws.

ARBITRATION PROCEDURES.

Before commencing any arbitration proceedings under the Terms, you must first present your claims or disputes to Kroger by calling 1-800-KRO-GERS (1-800-576-4377) and asking for the customer service department and allowing Kroger the opportunity to resolve the claims or disputes. If your claims or disputes are not resolved within sixty (60) days, you may commence arbitration proceedings in accordance with the Terms.

The arbitration of any claim or dispute hereunder shall be conducted pursuant to the American Arbitration Association’s (“AAA”) United States Commercial Dispute Resolution Procedures, which are available by calling the AAA, at 1-800-778-7879, or by visiting its web site at www.adr.org.

The arbitration of any claims or disputes hereunder shall be conducted in the State of Ohio.

All administrative expenses of arbitration proceedings commenced hereunder shall be paid by Kroger.

ATTORNEYS FEES. You acknowledge and agree that each party shall pay the fees and costs of its own attorneys, experts, and witnesses incurred in connection with any arbitration or court proceeding between the parties notwithstanding any prevailing parties attorneys’ fees provision a part of any statute under which you may bring a claim.

CHOICE OF LAW. The Terms shall be governed by the United States Federal Arbitration Act and the laws of the state of Ohio. The validity, effect, and enforceability of the arbitration provisions of the Terms and of the waiver of class action lawsuit and waiver of class-wide arbitration, if challenged, are to be determined solely by a court of competent jurisdiction and not by an arbitrator.

Limitation of Liability

IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN KROGER.COM'S CONDITIONS OF USE, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO PAID TIER. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE LAST PAID TIER ENROLLMENT FEE YOU PAID. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR PAID TIER. CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. THE PAID TIER AND ALL SERVICES INCLUDED OR MADE AVAILABLE TO YOU THROUGH THE PAID TIER ARE PROVIDED BY KROGER ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. KROGER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE PAID TIER SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, KROGER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.